At Fesheni Africa, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return process to ensure your shopping experience is as seamless as possible. Please read our return policy carefully before proceeding with a return.

Eligibility for Returns:

• You may request a return within [2] days of receiving your order. After this period, we may not be able to process your return.
• Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
• Personalized, intimate, or hygienic products (e.g., underwear, swimwear) are not eligible for returns for sanitary reasons.

Return Process:

• To initiate a return, please contact our customer support team at support@fesheni.africa within the eligible return period. Provide your order number and the reason for your return.
• Our customer support team will guide you through the return process, including providing a return authorization and shipping instructions.

Shipping Costs:

• If the return is due to an error on our part (e.g. wrong item, defective product), we will cover the return shipping costs.
• If the return is due to personal reasons (e.g., change of mind), you will be responsible for the return shipping costs.

Refund Process:

• Once we receive and inspect the returned items, we will process your refund to the original payment method. Please allow 4 business days for the refund to be reflected in your account.
• Refunds will be issued for the purchase price of the returned items, excluding any original shipping fees.

Exchanges:

• At this time, we do not offer direct exchanges. If you wish to exchange an item, you can initiate a return and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within [2] days of receiving your order. We will arrange for a replacement or refund, including covering any associated shipping costs.

International Returns:

• International return shipping costs and any customs duties or taxes are the responsibility of the customer.

Contact Us:

If you have any questions or concerns about our return policy, please reach out to our customer support team at [support@fesheni.africa]. We’re here to assist you.

Note: This return policy is subject to change at our discretion. Please review our website for the most up-to-date information regarding our return policy.

Last Updated: 24.08.2023